Cancellation Policy

1. Order Cancellation by Customer

• Orders may be canceled only before order confirmation or production begins, subject to approval.
• Customized, engraved, made-to-order, or size-altered jewellery cannot be canceled once the order is confirmed.
• To request a cancellation, customers must contact us immediately through our official phone number, email, or verified social media channels.

2. Order Cancellation by PAVITHRA – GOLD & DIAMONDS

We reserve the right to cancel an order in the following situations:

• Pricing or product listing errors
• Stock unavailability or sourcing issues
• Payment failure or verification issues
• Suspected fraudulent activity
• Events beyond our control (force majeure)

In such cases, any amount paid will be fully refunded.

3. Refund for Canceled Orders

• If a cancellation is approved, the refund will be processed using the original payment method.
• Refund processing may take 7–10 working days, depending on your bank or payment provider.
• Transaction or gateway charges, if applicable, may be deducted where permitted by law.

4. Partial Payments & Advances

• Any advance or booking amount paid for custom or special orders is non-refundable.
• For non-custom orders, advances may be refunded if cancellation is approved before order confirmation.

5. No Cancellation After Dispatch

• Orders cannot be canceled once shipped or dispatched.
• In such cases, customers are requested to refer to our Return & Refund Policy, if applicable.

6. Policy Updates

• This Cancellation Policy may be updated at any time without prior notice.
• The latest version will always be available on our website or official platforms.

7. Contact for Cancellation Requests

All cancellation requests must be made through our official channels:

PAVITHRA – GOLD & DIAMONDS
Contact No : +91 94470 73515
Mail ID : support@pavithragold.com